Delivery Charges

Sterling Silver Jewellery

FREE DELIVERY
For Silver Jewellery deliveries – we use Royal Mail.  All parcels must be signed for.

Crystals and Fossils

Delivery Rates will be calculated by the weight of each crystal/s.  Delivery charges are not included in the items published price and will be added to your order during the checkout process
On checking out you will receive an email with information regarding payment.
Please contact us if you have any queries.

Delivery Zones

Amber Moon deliver World Wide.
Our International Tracked and Signed service is Tracked until the package is transferred to the domestic courier in your destination country.  You will be updated with a tracking number as soon as your order is dispatched.  This service requires a signature upon arrival at its final destination.
Please contact us for cost of shipping to your country at info@amber-moon.co.uk

Delivery Rates

Amber Moon currently ship items using Hermes.

Under 1kg – £2.80
1kg -2kg – £4.00
2kg – 5kg – £6.50
5kg – 10kg – £7.50

Recorded Delivery – £1.10

Returns Policy

Under UK Law, you have the right to cancel your order starting immediately and ending 14 days from the day the goods were received.
If you decide to return goods, your should notify us by email and must be returned in the same condition that you received it.  As long as the goods are returned unused, in the original condition, in its original packaging and returned at your own expense, a full refund will be made .

Once approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 14 days.

NOTE:  In the interest of hygiene, earrings cannot be be refunded.

This ‘returns and refunds policy’ does not affect your consumer statutory rights.

To return your item/s, you should mail it to :

Amber Moon
13 The Crest, Seaton Sluice,
Whitley Bay, Tyne & Wear.
NE26 4BG
United Kingdom

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.